1. What Information We Collect
We collect information necessary to provide our services and improve your experience. This information falls into a few categories:
- Information You Give Us Directly:
- Contact Information: Name, email address, phone number, and physical address. We collect this when you make a booking, request a quote, or contact us.
- Identification & Licensing: Your driver's license number, date of birth, and a photo of your license for vehicle rentals, as required by law.
- Payment Information: Payment card details, which are processed securely by our trusted payment partners and are not stored on our servers.
- Vehicle Information: Details about your vehicle (make, model, license plate) when you book a service with Merakee Garage.
- Communications: Records of your conversations with us, including emails, chat messages, and phone calls.
- Information We Collect Automatically:
- Website Usage Data: We collect information about your interactions with our website, such as your IP address, browser type, pages you visit, and the time and date of your visit. This helps us understand how our site is used and how to improve it.
- Cookies & Tracking Technologies: We use cookies to enhance your experience, remember your preferences, and analyze website traffic. This also helps us measure the effectiveness of our marketing.
- Information from Third Parties:
- Turo: When a vehicle is booked on Turo, we receive relevant booking details, such as reservation dates, to manage vehicle availability and prepare for your rental.
- Wheelbase: As a vehicle rental management platform, Wheelbase provides us with data about your rental, including booking details and rental history.
- Bouncie and Qarhami: For vehicles equipped with our Bouncie and Qarhami devices, we collect trip data, including vehicle location, to understand vehicle usage and customer behavior. This data is anonymized for general analysis and is not used to track individuals for any other purpose.
2. How We Use Your Information
We use your information to:
- Fulfill Our Services: Process your vehicle rentals through Merakee Rentals, schedule maintenance, and perform repairs through Merakee Garage.
- Communicate with You: Send you booking confirmations, receipts, service updates, and respond to your inquiries.
- Improve Our Services: Analyze usage data to enhance our website, improve our services, and develop new offerings.
- Ensure Safety and Security: Verify your identity, prevent fraud, and protect our vehicles and other customers.
- Comply with Legal Obligations: Adhere to all applicable laws and regulations, especially those related to vehicle rentals and maintenance.
3. How We Share Your Information
We only share your information with trusted third parties when it is necessary to provide our services. We do not sell your personal data.
- Service Providers: We share information with partners who help us run our business, such as payment processors (e.g., GoDaddy Payments), vehicle management software (Wheelbase), and marketing platforms. These partners are required to protect your data with the same level of care that we do.
- Law Enforcement & Legal Obligations: We may disclose your information if required by law, such as in response to a subpoena or court order.
- Business Transfers: If Merakee is acquired by or merges with another company, your information may be transferred as part of that transaction.
4. How We Protect Your Information
We are committed to protecting your data. We use a combination of physical, electronic, and procedural safeguards to keep your information secure. This includes secure data storage, access controls, and encryption for sensitive information.
5. Your Choices and Rights
You have control over your personal information. You have the right to:
- Access Your Data: Request a copy of the personal information we have about you.
- Correct Your Data: Ask us to correct any inaccurate or incomplete information.
- Delete Your Data: Request that we delete your personal data, subject to certain legal exceptions.
- Opt-Out of Marketing: Unsubscribe from our promotional emails at any time.
6. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Email: team@merakee.us